Job Description

The Center Manager is responsible for leading all aspects of an EWC center to deliver an exceptional guest experience while achieving financial and operational goals. This role leads, coaches, and mentors a high-performing team of Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture.

A successful Center Manager leads from the front, present on the floor, engaged with guests and associates, and accountable for performance, culture, and results.

Requirements

Guest Experience Leadership

• Ensures every guest receives a welcoming, memorable, and elevated experience at every visit.
• Models and coaches consistent guest service behaviors that build trust, loyalty, and long-term relationships.
• Creates guest intimacy through every interaction, encouraging referrals and repeat visits.
• Ensures all guest transactions are handled efficiently, professionally, and with warmth.
• Coaches associates to become experts in packages, services, and retail products to build guest confidence and drive results.

Sales & KPI Performance

• Owns center performance and consistently meets or exceeds sales, service, and retail goals.
• Manages productive shifts and floor coverage to maximize sales opportunities.
• Communicates daily, weekly, and monthly goals clearly to the team.
• Uses KPIs to drive decision-making, including but not limited to:
• Net Sales
• Service Dollars per Guest
• Retail Conversion & Units per Transaction
• Package Conversion
• Guest Retention
• Labor Efficiency
• Turnover
• Celebrates wins and provides timely, constructive feedback; administers Performance Improvement Plans fairly and consistently when needed.

Talent Management & Coaching

• Recruits, interviews, hires, and retains top talent using company talent filters.
• Maintains an active talent pipeline and fills all open positions within 30 days.
• Coaches and mentors associates for current performance and future growth opportunities.
• Creates a culture of learning by executing training programs and reinforcing sales, service, and product knowledge.
• Motivates and inspires associates to take ownership of their performance and pride in their work.
• Maintains an open, respectful environment where associates feel heard and supported.
• Demonstrates strong written and verbal communication with associates, guests, peers, and Corporate partners.

Visual & Brand Management

• Ensures all visual merchandising and marketing initiatives are executed according to brand standards.
• Maintains compliance with planograms, promotions, and visual directives.
• Ensures the center is clean, organized, fully stocked, and guest-ready at all times.
• Upholds all brand presentation, cleanliness, and visual standards consistently.

Operational Excellence

• Ensures full compliance with company policies and the Center Operations User Guide.
• Manages schedules, labor, and daily tasks to meet business needs.
• Oversees inventory, minimizes loss and waste, and ensures accurate product levels.
• Utilizes Strut to support brand alignment and best practices.
• Ensures all safety standards are followed to maintain a safe work environment.

What Sets a Successful Center Manager Apart

• Deep understanding of the EWC business and ability to leverage KPIs to drive results.
• Guest-first mindset with a passion for building loyalty and long-term relationships.
• Strong coach and mentor who leads by example and develops others.
• Self-motivated, accountable, organized, and professional.
• Collaborative leader who encourages fact-based solutions and celebrates team success.
• Adaptable and solution-oriented, willing to take smart risks in partnership with leadership.

Availability Expectations

• Ability to work a flexible schedule, including nights, weekends, and holidays , based on business needs.
• Expected to maintain a strong floor presence, with scheduled front of house shifts to support and lead by example.

Physical Requirements

• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.

Benefits

• Discounted waxing services and retail products
• Competitive hourly wage plus performance bonuses
• Employer-paid basic life and AD&D insurance
• Employer-subsidized health insurance and other supplemental insurance offers 
• Paid Time-Off (increases with tenure)
• Employee referral and guest referral programs

About Us: European Wax Center is a nation-wide company that provides professional waxing services to anyone looking to flaunt smooth skin. Our facilities are modern, clean, and sanitary and include private suites. Our specialists are licensed and trained to deliver an exceptional wax experience. For more information about European Wax Center, or for information about a career with us, visit waxcenter.com. We can also be found on Facebook, Instagram, and TikTok. 

EWC Staffing LLC is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We also highly value authenticity.

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