Job Description

SUMMARY

As a Showroom Usher you will provide quality, one-of-a-kind service to all Grand Theater guests. You will assist by escorting guests to their seats, answering questions and locating facilities such as the restrooms and other Grand Theater amenities. As a Showroom Usher you will also be in charge of setting up the Showroom for events and manning the re-entry post during the event.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Maintain a positive attitude with guests and team members.
• Identify guests’ challenges, diffuse situations, and provide service recovery.
• Actively listen to guest inquiries and respond using a positive, clear speaking voice.
• Relay accurate information to guests regarding hours of operation, hotel services, restaurants, meeting and convention rooms, airline shuttle service, etc.
• Check guest tickets for seating numbers and direct or escort the guests to their seats.
• Use linens, table toppers, and table numbers to set up showroom seating.
• Stand at podium in re-entry area during events to ensure visibility to guests.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Possess excellent communication and problem-solving skills.
• Ability of simple reading, writing, and math skills is required.
• Must have the following skills: analyzing, instructing, following instructions, memorization, and problem solving.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, and bending over during the duration of their shift.
• Must be able to lift/carry 10lbs or less frequently.
• The team member will constantly have repetitive use of both feet and hands and require occasional light grasping motions. Finger dexterity of both hands will be frequently required.
• Frequent use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed consistently indoors with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to vibrations, dirt/dust, moving objects, slippery surfaces, odors, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

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