Job Description

Technical Writer

NXT is looking for a detail-oriented and skilled Technical Writer to create clear and concise documentation for information technology products, services, and processes. The ideal candidate will have a strong background in IT and a proven track record of producing high-quality technical documentation for a variety of audiences.

Responsibilities:

• Collaborate with subject matter experts, developers, and stakeholders to gather information and understand technical concepts related to information technology products and services
• Develop and maintain a range of technical documentation, including user guides, installation guides, API documentation, release notes, troubleshooting guides, and knowledge base articles
• Translate complex technical concepts into clear, accessible, and user-friendly documentation tailored to various audiences, including end users and administrators
• Ensure the accuracy, consistency, and completeness of technical documentation by conducting thorough reviews and validations
• Keep documentation up to date with the latest product releases, enhancements, and changes, incorporating feedback from stakeholders as needed
• Work closely with cross-functional teams, including product management, quality assurance, and customer support, to gather information and ensure alignment on documentation requirements
• Stay informed about industry trends, best practices, and emerging technologies in technical writing and information technology
• Continuously seek opportunities to improve documentation processes, tools, and standards to enhance the quality and efficiency of our documentation efforts
• Provide training and support to internal stakeholders on how to effectively use and contribute to technical documentation

Must Haves – Required Education, Certifications, Skills, and Experience:

• Bachelor’s Degree from an accredited college or university
• 5+ years of experience as a technical writer
• Strong understanding of information technology concepts, terminology, and principles
• Excellent writing and editing skills, with the ability to translate complex technical concepts into clear, concise, and engaging documentation
• Proficiency with documentation tools and software, such as Microsoft Office, Adobe Acrobat, or similar tools preferred
• Experience working in an agile development environment and familiarity with agile methodologies and practices
• Detail-oriented with a focus on accuracy, consistency, and quality
• Strong analytical and problem-solving skills, with the ability to quickly grasp technical concepts and troubleshoot issues
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders

Location:

Hybrid: Client Site and Remote

Benefits: Why you want to work with us!  

• We are a young and vibrant organization with a strong foundation and looking for the next set of leaders to grow the business.
• Fully company-paid healthcare for you and your family
• Monthly expense of $100 paid towards health and wellness expenses of your choice – gym, yoga classes, massages, etc.
• Monthly reimbursement for phone bill up to $100
• Unlimited paid annual leave
• Work from anywhere as long as quality work is getting done
• Flexible hours – take breaks, cater to your personal and family appointments during the day as needed, core hours 9-4
• We want our employees to be eternal learners – we will pay for reasonable and relevant trainings and certifications 
• We want you to participate in the company’s growth – healthy bonus and performance-based commissions to be discussed during the hiring process depending on the applicability to the role 

NXT is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

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